JAP Technology is an innovative smart-device accessories brand. Our main aim is to make our products as innovative as possible while keeping them affordable.
We’re committed to putting customers at the heart of our company strategy.
The following statement explains our approach to customer experience:
OUR CUSTOMERS
Our customers are at the heart of our business.
Our priority is to
provide them with good value products, quality service and a choice of
ways to buy through a wide range of distribution channels.
We’re
committed to ensuring our employees, customers and advisers want to buy
our products and services, stay with us and recommend us to their
families, friends and colleagues.
We will treat our customers fairly
and deliver high quality products and services which meet their
reasonable expectations throughout their relationship with us.
OUR PRODUCTS AND WARRANTY
We will ensure our products do not contain hidden conditions or rely on
complex technical definitions and can be easily explained.
We provide
1 year no-questions-asked replacement warranty for all the products we
sell. We will take responsibility for meeting the needs of our customers
and these needs will be at the heart of our business. We will always
look for ways to improve the quality of our service.
OUR EMPLOYEES
Our employees are critical to delivering a positive customer experience
and treating customers fairly. Our culture encourages and supports our
employees to deliver this.
We will meet our customers’ needs by
finding ways to deliver what matters to them, being clear and
straightforward in our dealings and working together to meet their
needs.